Privacy Policy

Introduction

Welcome to Sapphire Official ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or purchase from our store at Shop 18, Heritage Commercial Plaza, Jagatpura Road, Jaipur, Rajasthan 302017, India.

Please read this Privacy Policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We collect information that you provide directly to us when you use our Services. The types of information we may collect include:

Personal Information You Provide:

• Full name, email address, phone number, and mobile number
• Billing address, shipping address, and postal code
• Payment information (credit/debit card details, UPI, bank details)
• Date of birth (if voluntarily provided for offers)
• Communication preferences and consent records
• Enquiry details, product interests, and custom order specifications
• Feedback, reviews, and survey responses

Information Automatically Collected:

• Log data including IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and mobile network information
• Location data (with your consent) to show nearest store information
• Cookies, pixels, and similar tracking technologies

How We Use Your Information

We use the information we collect about you for the following purposes:

• To process your purchases, enquiries, and custom jewellery orders
• To send you transactional communications including order confirmations, shipping updates, and receipts
• To provide customer support and resolve disputes
• To send promotional communications (with your consent) about new collections, offers, and events
• To personalise your experience and show you relevant products based on your interests
• To comply with legal obligations, prevent fraud, and enforce our policies
• To improve our website, products, and services through analytics
• To conduct market research and customer satisfaction surveys
• To manage your account and maintain accurate records
• To send reminders about incomplete enquiries or pending consultations

Sharing of Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, delivering orders, and sending communications. These parties are contractually bound to keep your information confidential.
• Legal Compliance: When required by law, court order, or governmental authority to disclose information to comply with legal obligations.
• Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred as part of that transaction.
• Protection of Rights: To protect the rights, property, or safety of Sapphire Official, our customers, or others as required or permitted by law.
• With Your Consent: In any other circumstances, we will ask for your explicit consent before sharing your personal information.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files stored on your device that help us recognise you and remember your preferences.

• Essential Cookies: Required for the basic functioning of our website. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Marketing Cookies: Used to deliver personalised advertisements and track the effectiveness of our marketing campaigns.
• Preference Cookies: Allow our website to remember choices you make such as language preference or region.

You may disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, visit your browser's help documentation.

Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure payment processing through PCI DSS-compliant payment gateways
• Access controls ensuring only authorised staff can access personal data
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices

Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialling), Google RCS, or any other digital communication platforms. These communications may include:

• Promotional offers, discounts, and seasonal sale announcements
• New product launches and collection updates
• Event invitations and exhibition notices
• Appointment reminders and follow-up messages
• Service updates and policy changes
• Educational content about gemstones and jewellery care
• Customer satisfaction surveys and feedback requests

If you prefer not to receive such updates or marketing communications, you may opt out at any time by:

• Clicking the "Unsubscribe" link in any email we send you
• Replying "STOP" to any SMS or WhatsApp message from us
• Contacting us directly at info@sapphireofficial.in with your opt-out request
• Calling us at +91 97288 99997 during business hours

Please note that opting out of marketing communications will not affect essential transactional messages related to your orders or account security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws including the Information Technology Act, 2000 and related rules in India. These rights may include:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: You can ask us to correct or update any inaccurate or incomplete personal information.
• Right to Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to restrict the processing of your information in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Lodge a Complaint: You may file a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at info@sapphireofficial.in. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Transaction records are retained for a minimum of 7 years as required by Indian tax and accounting laws
• Customer account information is retained for the duration of your relationship with us plus 3 years
• Marketing preferences and consent records are retained until you opt out or request deletion
• Website analytics data is retained for up to 2 years in anonymised form

When your information is no longer needed, we will securely delete or anonymise it in accordance with our data retention schedule.

Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, social media platforms, and other external services. Please be aware that we have no control over the content and privacy practices of these third-party sites. We strongly encourage you to review the privacy policies of any external websites you visit.

We are not responsible for the privacy practices of third-party websites. Our Privacy Policy applies only to information collected through our own website and Services.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@sapphireofficial.in so we can take appropriate action to remove that information from our systems.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For significant changes to this policy, we will notify you through a prominent notice on our website or by sending you an email notification to the address you have provided to us. Your continued use of our Services after any changes constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us through any of the following channels: